Terms of Service
Overview
Welcome to PetsFriends. By visiting our website and purchasing products from us, you agree to be bound by these Terms of Service. These terms apply to all users of our website, including customers, visitors, and anyone who interacts with our store.
PetsFriends reserves the right to update or modify these Terms at any time. Any changes will be posted on this page.
Products and Orders
We make every effort to display our products and descriptions as accurately as possible. However, colors and appearance may vary slightly depending on your device settings.
By placing an order, you agree that all information provided during checkout is accurate and complete. PetsFriends reserves the right to refuse or cancel any order if necessary.
Payment
We accept payments through secure payment providers, including Shopify Payments, PayPal, and Stripe.
Your payment information is processed securely and is not stored by PetsFriends.
Shipping
We currently ship worldwide.
Orders are typically processed within 1–3 business days. Estimated delivery time is approximately 7–11 business days after shipment.
Delivery times may vary depending on your location, customs procedures, carrier delays, or other circumstances outside of our control.
Returns and Refunds
We want you to be satisfied with your purchase.
You may request a return within 60 days of receiving your order.
To start a return, please contact us at:
Items must be returned in their original condition. Once your return is approved and received, we will process your refund according to our refund policy.
Customer Information
When you place an order or subscribe to our email updates, you agree to provide accurate information, including your name, email address, shipping details, and payment information.
PetsFriends uses this information only to process orders, provide customer support, improve our services, and send marketing communications when you have given permission.
Intellectual Property
All content on this website, including logos, images, text, designs, and other materials, belongs to PetsFriends unless otherwise stated.
You may not copy, reproduce, or use our content without written permission.
Limitation of Liability
PetsFriends is not responsible for delays, damages, or losses caused by events outside of our reasonable control, including shipping delays, carrier issues, or customs processing.
Contact Information
If you have any questions regarding these Terms, please contact us:
Email: petsfriendsshopp@gmail.com
Privacy Policy
At PetsFriends, we respect your privacy and are committed to protecting your personal information.
Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as:
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Name
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Email address
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Shipping address
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Billing information
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Order details
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Website usage information
How We Use Your Information
We use your information to:
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Process and deliver orders
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Provide customer support
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Improve our products and services
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Send promotional emails when you have subscribed
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Prevent fraud and maintain website security
Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted service providers that help us operate our business, including:
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Payment processors
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Shipping providers
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Website and analytics providers
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Marketing platforms
These providers only receive information necessary to perform their services.
Cookies
PetsFriends uses cookies and similar technologies to improve your browsing experience, analyze website traffic, remember preferences, and provide better services.
You can control cookie settings through your browser.
Email Marketing
If you subscribe to our email communications, you agree to receive promotional messages, updates, and offers from PetsFriends.
You may unsubscribe at any time by clicking the unsubscribe link in our emails.
Data Security
We use reasonable security measures to protect your personal information. However, no online transmission or storage method can be guaranteed to be completely secure.
Your Rights
Depending on your location, you may have rights regarding your personal information, including requesting access, correction, or deletion of your data.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact us:
Email: petsfriendsshopp@gmail.com