Privacy Policy

PetsFriends Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://getpetsfriends.myshopify.com (“Site”).

PERSONAL INFORMATION WE COLLECT

When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, as you browse the Site, we collect information about individual web pages or products that you view, what websites or search terms referred you to our Site, and how you interact with our Site.

We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies — data files placed on your device that help us improve your shopping experience.
  • Log files — track actions occurring on the Site and collect information including your IP address, browser type, internet service provider, referring/exit pages, and date/time information.
  • Web beacons, tags, and pixels — electronic files used to record information about how you browse our Site.

When you make a purchase through our Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

We refer to this information as “Order Information.”

When we mention “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information we collect to fulfill orders placed through our Site, including:

  • Processing payments;
  • Arranging shipping;
  • Providing order confirmations and invoices;
  • Communicating with you about your order.

We may also use Order Information to:

  • Communicate with you;
  • Screen orders for potential risk or fraud;
  • Provide information about our products, promotions, and services according to your preferences.

We use Device Information to help us detect potential risks and fraud, improve and optimize our Site, understand how customers interact with our store, and measure the effectiveness of our marketing campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third-party service providers that help us operate our business.

For example, we use Shopify to power our online store. Shopify processes customer information to provide ecommerce services and support our store operations.

We use payment providers including:

  • Shopify Payments;
  • PayPal;
  • Stripe;
  • Credit and debit card payment processing services.

These payment providers process payment information securely according to their own privacy policies.

We may also use analytics services such as Google Analytics to understand how customers use our Site and improve our services.

Finally, we may share your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

BEHAVIORAL ADVERTISING

We may use your Personal Information to provide relevant advertising and marketing communications that may be of interest to you.

This may include information collected through cookies, pixels, and similar technologies to understand customer preferences and improve advertising performance.

You can control certain advertising preferences through your browser settings or advertising platforms.

DO NOT TRACK

Please note that our Site does not currently respond to “Do Not Track” signals from your browser.

YOUR RIGHTS

If you are located in Europe, you may have rights regarding your personal information, including:

  • The right to access your personal information;
  • The right to request correction of inaccurate information;
  • The right to request deletion of your personal information;
  • The right to object to certain types of processing.

If you would like to exercise these rights, please contact us using the information below.

DATA RETENTION

When you place an order through our Site, we keep your Order Information for our records unless you request that we delete this information.

We retain information only as long as necessary for business, legal, accounting, and operational purposes.

CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational reasons.

Any updates will be posted on this page.

CONTACT US

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact us:

PetsFriends
Email: petsfriendsshopp@gmail.com
Website: https://getpetsfriends.myshopify.com