Refund Policy
We have a 60-day Money-Back Guarantee, which means you have 60 days after receiving your item to request a return or refund.
Eligibility
To be eligible for a return (if a return is required), your item must be in brand new, unused condition, free of pet hair, stains, or signs of wear, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Request a Return or Refund
To start a request, contact us at:
Please include your order number and the reason for your request.
If your request is approved, we will provide instructions on how and where to send your package if a return is required. Items sent back to us without first requesting a return may not be accepted.
Return Shipping Costs
Customer is responsible for paying shipping costs for returning the item, unless the item arrived defective, damaged, or incorrect.
Shipping costs are non-refundable.
Damages and Issues
Please inspect your order upon delivery and contact us within 3 days if the item is defective, damaged, or if you received the wrong item.
Please include clear photos of the item and packaging so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as used products, items covered in pet hair, or items past the 60-day return window.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once your request is reviewed and, if applicable, once we’ve received and inspected your return.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Processing times may vary depending on your bank or card issuer.