Shipping Policy

Shipping Locations

PetsFriends offers worldwide shipping.

Orders can be delivered to the shipping address provided by the customer during checkout. Please ensure that all shipping information is accurate and complete to avoid delays.

Processing and Delivery Time

Orders are usually processed within 1–3 business days after payment confirmation.

After your order has been shipped, estimated delivery time is:

7–11 business days

Delivery times may vary depending on the destination country, customs procedures, carrier delays, weather conditions, or other circumstances outside of our control.

Once your order has been shipped, you may receive an email notification with available tracking information.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery location and available shipping methods.

If free shipping is offered, this will be displayed during the checkout process.

Any additional customs fees, duties, or taxes required by your country are the responsibility of the customer.

Delivery Conditions

Customers are responsible for providing a correct and complete delivery address.

PetsFriends is not responsible for delays or failed deliveries caused by incorrect shipping information provided by the customer.

If a package cannot be delivered due to an incorrect address, missing information, or customer unavailability, additional shipping costs may apply for resending the order.

Shipping Issues

PetsFriends is responsible for your order until it is delivered to the provided shipping address.

If your order arrives damaged, missing, or has any delivery issues, please contact us within 7 days of receiving your package.

Please contact our support team:

Email: petsfriendsshopp@gmail.com

We will review the issue and assist you with the next steps.

Delayed Orders

While we do our best to ensure timely delivery, some delays may occur due to factors outside of our control, including:

  • Customs processing

  • Carrier delays

  • Incorrect customer information

  • Weather conditions

  • International shipping restrictions

If your order has not arrived within a reasonable timeframe, please contact us and we will assist you in locating your shipment.